Privacy Policy – Global Weapons Systems

– Updated June, 7th 2023

This following document sets forth the Privacy Policy for the Global Weapons Systems website, https://www.globalweapons.com.au/privacy-policy.

Global Weapons Systems ABN 70168235087 (“us”, “we” and “our”) is committed to providing quality services to our customers (“you” and “client”). This policy outlines our ongoing obligations to you regarding how we manage your personal information.

Subject to your rights under the Privacy Act 1988 (Cth) (the Privacy Act), by using our services, you agree to our use of your information in accordance with this policy. We encourage you to take a few minutes to read through it. Please feel free to contact us if you have any questions.

1.Why we take privacy seriously

Because we offer Retail Sales and Services to our customers, we understand the value of privacy.

We value privacy and have chosen to follow the Australian Privacy Principles (APPs) in the Privacy Act. The APPs govern how we collect, use, disclose, store, secure, and dispose of personal data.

Visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au for a copy of the APPs and more information about privacy laws that protect you.

2.What is personal information?

The Privacy Act defines personal information as “information or an opinion that identifies an individual.” We collect personal information such as names, addresses, email addresses, phone numbers, and bank account information.

Sensitive information is a subset of personal information. Sensitive information is a subset of personal information that is frequently related to an individual’s health, religion, sexual or political orientation. When dealing with sensitive information, stricter laws apply. Trade union membership information is an example of personal information that we collect.

3.Collecting and using personal information

We collect personal information from you for the purpose of our business operations. Our business operations include Retail Sales and Services.

When we collect personal information from you, we will, where appropriate and where possible, explain to you:

Why do we collect personal information, and
how we plan to use it.

3.1 How we collect personal information

We collect personal information in the following ways.

You register an account on our website.
You use any related services, such as purchasing our products, etc.
You browse our products and services or otherwise interact with our website.
You accept our cookies and other tracking technologies on your device.
You contact our representatives or us, for example, via our website, chat, emails, telephone calls, letters, or face-to-face meetings.
You interact with us on our social media pages, such as Facebook. Interaction includes liking our posts, commenting on our posts or private messaging us on our social media pages.
Your authorised representative submits your personal information to us for any purpose reasonably authorised by you, for example, if such a representative is purchasing our product/service.
You agree to purchase Global Weapons Systems’ products/services from Global Weapons Systems, including via the Global Weapons Systems website.
You voluntarily submit your personal information to us for any reason.

3.2 Collecting personal information from third parties

Where reasonable and practicable to do so, we will collect your personal information directly from you. However, in some circumstances, we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

3.3 How we use your personal information

Following the Privacy Act, we collect your personal information for the primary purpose of providing our services to you, providing information to you and marketing.

In particular, we may use your personal information to:

Personalise your experience (your details assist us in providing specialised services to suit your needs)
Assist us in our business improvement, including customer service
Process transactions; and
Send out periodic emails and notices.

In addition, we may also use your personal information for secondary purposes closely related to the primary purpose in circumstances where you would reasonably expect such use or disclosure.

3.4 Sending personal information overseas

Global Weapons Systems does not send any personal information overseas.

3.5 Opting out

The email address you provide for order processing may be used to send you information and updates regarding our services, special offers or updates.

4. When we disclose (share) personal information

Under no circumstances does Global Weapons Systems rent, sell, exchange, or transfer your personal information (whether private or public) to anyone.

Your personal information may be disclosed (shared) in several circumstances, including the following:

To third parties where you consent to the use or disclosure; and
Where required or authorised by law.

We will only use sensitive information:

For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose; and
With your consent, or where required or authorised by law.

5.How we keep personal information secure

Global Weapons Systems recognises the importance of data privacy and security.

As a result, we have taken steps to ensure that your personal information is stored in a way that protects it from misuse and loss, as well as unauthorised access, modification, or disclosure.

The security measures we employ include:

Password protection of information stored in computer records
Restricted access to certain information to ensure that only authorised individuals are able to view this information and only for authorised purposes
Network and computer security; and
Physical document security, including locked offices, filing cabinets and archives.

We reserve the right to refuse to provide you with further information about our security procedures if doing so may compromise those procedures.

6. Disposing of personal information

Database records

We take steps to securely destroy the information kept on our database every 3-5 years to ensure that your personal information will not be stored indefinitely.

7.Your rights and choices

Global Weapons Systems would like to make sure you are fully aware of all of your privacy rights and choices.

You are entitled to:

Access your personal information; and
Maintain the quality of your personal information by updating/correcting it.

Please note that to protect your personal information, we may require you to confirm your identity before releasing the requested information or updating it.

7.1 How to access your personal information

You may access the personal information we hold about you. If you wish to access your personal information, you can contact us in writing.

We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your personal information.

7.2 How to amend your personal information

It is important to us that if your personal information is not correct or up to date, we will, of our own accord, take reasonable steps to make sure that your personal information is accurate, complete, and up-to-date at all times.

If you find that the information we have is not up-to-date or is inaccurate, please advise us in writing. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.

7.3 Limitations on access and amendment

While Global Weapons Systems makes reasonable efforts to provide our users with access to their Personal Data, there may be circumstances in which we are unable to provide such access, including but not limited to where:

Legal privilege applies
Access would compromise the privacy or other legitimate rights of other persons
The request is clearly excessive, malicious, vexatious or unfounded; or
Where the information requested comprises proprietary business information.

8.Complaints, feedback and enquiries

If you have any questions relating to our handling of your personal information or our use of cookies, or if you would like to invoke any of your rights under the Privacy Act, please send an email to our Privacy Officer at info@globalweapons.com.au, telephone us on (03) 9357 1146 or write to us at:

Privacy Officer,

1523 Sydney Rd,

Campbellfield,

VIC 3061

Your complaint will be investigated within 30 days. If you are dissatisfied with our response, you may file a complaint with the Australian Information Commissioner’s Office.Please contact the Office of the Australian Information Commissioner on 1300 363 992 or enquiries@oaic.gov.au for independent information and advice.

9.Policy updates

Our Privacy Policy may change from time to time. The most current version is available on our website www.globalweapons.com.au

This policy was last updated on 08/06/2023